You can add additional users to an existing license at any time. It's generally easier to add more users to an existing license instead of purchasing a new license as it simplifies your license renewal.
When adding more users to an existing license the amount you're charged will be pro-rated so that you only pay for the remainder of your current license term. For example, if you have an annual license with 6 months left and you want to add one more user you would only be charged half of the annual amount for the 6 months remaining on your current license term.
To add more users to your subscription:
- Log in to the customer portal (https://portal.pyxll.com).
- Use the email address you used to purchase the license to log in.
- A "One Time Password" will be emailed to you. Use that to complete logging in.
- Click on the subscription you wish to change.
- Click "Edit Subscription".
- Update the quantity to the number of users you require and then select "Update Subscription".
- You will be shown a breakdown of the cost of the subscription at this point and given the option to continue.
- Once the update is confirmed the payment will be made and you will be emailed your updated license key. You previous license key will continue to work.
If you need any help using the customer portal or need any additional help managing your subscriptions then please contact us.