You can cancel your PyXLL subscription at anytime. We'll be sorry to see you go!
If you're considering cancelling because you've not been able to do what you need using PyXLL, please do reach out to us (see https://www.pyxll.com/contact.html) first and we will be happy to help with any problems you are facing!
We do not offer refunds on cancellation. To avoid being charged ensure that you cancel your subscription before your next renewal date.
Cancelling your subscription
To cancel your subscription log in to the customer portal https://portal.pyxll.com using the email address you signed up with. You will be emailed a "one time password" to verify your account.
Once logged in, select the subscription you want to cancel and click the "cancel subscription" link.
Once cancelled your subscription will not be renewed at the end of the current subscription term and there will be no further charges. You may still continue to use your PyXLL license until the end of the current subscription term.
Removing a scheduled cancellation
If you later decide that you would like to renew instead of cancelling and are still within your last subscription term you can remove the scheduled cancellation.
To do so, log in to the customer portal as before at https://portal.pyxll.com and select your subscription.
Then click the "Remove scheduled cancellation" link.
If your subscription has been cancelled and you would like to be reactivated then please contact us via https://www.pyxll.com/contact.html